Social and Community Service Manager

Charity, NGO, and Social Services
How To Become An Social and Community Service Manager - TheCareerHub
  • Growth
  • Salary
    RS 30000-100000

Who is Social and Community Service Manager?

A Social and Community Service Manager works in an administrative position on a macro level with regards to social service and community programs. They are responsible for planning, organizing, and supervising the social service programs catering to those in need. They are involved in outreach activities and advocacy initiatives, acting as the voice for these communities. Starting by identifying the needs of the community, they design and oversee the implementation of programs aimed at serving the community. It is a highly rewarding job that is geared towards bringing about a positive change and improve the well-being of those in the community facing social challenges. Their work can be focused on serving the needs of specific communities such as the elderly, disabled, or homeless. The programs designed and implemented by a social and community service manager is meant to address the physical, psychological, and social needs of a community as relevant. 

Typical day at work

What does Social and Community Service Manager do?

Social and Community Service Manager plan, direct, or facilitate the exercises of a social assistance program or network outreach association. They Administer the program or association's financial limit and arrangements with respect to member inclusion, program prerequisites, and advantages. Work may include coordinating social specialists, advisors, or post trial agents.

The core job responsibilities of social and community service managers include:

  • Recruiting and training new employees
  • Recognize gaps in existing policies and proposing recommendations for the same
  • Identify the needs of the target demographic and develop program directions and objectives
  • Design and plan social and community outreach programs, fundraising events, donation drives and campaigns
  • Supervise and monitor the execution of the programs
  • Identify new opportunities to improve existing programs and services
  • Collect and compile data regarding the effectiveness of the programs
  • Evaluate the effectiveness of the programs and provide recommendations to optimize the same
  • Allocate, coordinate and supervise the activities of the team, ensuring that the organization’s standards are being met
  • Write grant proposals for funding and prepare budgets for the implementation of the programs
  • Prepare and maintain documentation of finances related to the program, allocation of resources and case files
Abilities & aptitude needed

What are the skills, abilities & aptitude needed to become Social and Community Service Manager?

  • Social and community managers are required to oversee activities, of a social service program or community outreach initiatives, therefore they need to be highly analytical, organized, and methodical in their approach.
  • They must be skilled at communicating persuasively and have the necessary public speaking skills to address a range of key decision-makers in order to procure funding for these programs. Additionally, they should be able to tactfully employ strategic thinking to optimize advertisements and campaigns to source donations for the same.
  • For social and community managers to do justice to their role, they must have empathy, sensitivity, and compassion in assisting individuals who are vulnerable or struggling. They must have the ability to generate fresh, creative ideas for the campaigns, donation drives, and other events.
  • Excellent decision-making skills are necessary for a social and community manager as they shall need to exercise their judgement to choose the best-fit strategies and approaches frequently. Meticulous organization skills and time management abilities are other important elements to ensure the efficiency of work.
  • Leadership and resource management skills are crucial for effectively performing this role.


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Career Outlook

What does the future look like for Social and Community Service Manager?

Social and Community Service Managers are employed by nonprofit organizations, for-profit social service agencies, and other public or private organizations. Most of these professionals work full-time, and at times may need to work on weekends or evenings in order to meet deadlines. Some of the other settings where the services of a social and community manager are required include psychiatric hospitals, care homes, rehabilitation centers, educational institutes, and other community programs. They often start out as social workers and counselors before advancing to the position of a Social and Community Service Manager. Some of them choose to focus their efforts on certain challenges such as long-term unemployment, homelessness, starvation, struggle with serious mental/physical illnesses, and delivery of healthcare services to name a few. The employment opportunities for these professionals is projected to grow in the foreseeable future, particularly with regards to the increase in the number of elderly individuals and that of persons struggling with substance abuse issues.

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