Retail Manager

Overview

Who is Retail Manager?

Retail Shop Managers are the professionals in charge of managing the resources in a retail store. They handle several administrative chores in a company's department, store, or online environment, as well as control all in-store operations, supervise sales, stock, and employee activities, coordinate and arrange timetables, and manage a variety of in-store operations. Retail establishments, whether family-owned or franchised, are often engaged to boost efficiency and earnings.

Typical day at work

What does Retail Manager do?

A retail manager is in charge of a retail establishment's day-to-day operations. On a daily level, they control all areas of sales, personnel, and inventories. The retail manager is in charge of all store employees and reports to a district or general manager. In some instances, a retail manager is in charge of employee recruiting, training, and development. Retail managers spend a lot of time on the shop floor and are constantly in touch with their customers and personnel. A retail manager is in charge of meeting sales objectives. Whether they are dealing with employees, customers, management, or suppliers, retail managers will have to make choices that will impact the company. They manage many aspects of the company, depending on the size of the store, such as customer service, finance, human resources, information technology, logistics, or marketing.

Some of their job duties include formulating sales plans, managing inventory, and performing customer service.

• Handling and supervising administrative tasks
• Assigning and ensuring the performance of tasks of employees
• Addressing and handling customer complaints in a professional and efficient manner
•  Establishing prices of items and products
• Inventorying all items, ensuring the company has adequate inventory, merchandised properly, and is clean and well-maintained.
• Driving sales through effective use of the retail space, setting sales goals, assess sales targets and return on sales, and maintaining sales reports.
• Reviewing the labour costs
• Reviewing monthly profit and loss statements to achieve revenue and cost budgeting
• Following trends, market analyses, and competition activities in order to anticipate and adapt to incoming changes in the market to determine business growth opportunities.
• Planning and evaluating new items to be sold in the future
• Track customer preference
• Locating, selecting, and procuring merchandise for resale
• Maximizing sales by implementing different marketing plans and strategies
• Working alongside other departments (e.g. Sales, Marketing, Operations, and Research)
• Ensuring that all employees adhere to the company’s health, safety, and security policies and procedures
• Helping customers with special requests and using their feedback to adapt selling strategies to their preferences
•  Applying discount rates or special pricing plans
• Managing, recruiting, training, appraising, and overseeing staff
• Attend trade shows and establish strong relationships with vendors
• Opening and closing the store
• Functioning with and reporting to the senior board of the company.

Abilities & aptitude needed

What are the skills, abilities & aptitude needed to become Retail Manager?

Retail Managers are dynamic people who are daring, ambitious, forceful, dynamic, extroverted, energetic, passionate, confident, dominating, persuasive, motivating, and optimistic. It is critical to maintain a professional manner at all times.

A retail manager must communicate adequately to maintain good interactions with staff, colleagues, and customers, both vocally and in writing. Along with communication, it is necessary to listen attentively to comprehend customers' inquiries and problems and to be able to assist them. This also necessitates having a high degree of tolerance, people management, and persuasion abilities to engage with angry or agitated consumers. As a result, having a warm and engaging attitude might be advantageous.

A retail shop manager must be a team player and a leader to assess their employees' performance and work with them to increase sales. Additionally, having bargaining abilities is a valuable asset for a retail manager.

They must also have excellent organisational, operational, and planning abilities. The ability to multitask, be proactive and goal-oriented is a plus.

To detect and handle difficulties in a timely way, management, customer service, an eye for detail, problem-solving, analytical, decision-making, and computer abilities are required.

Courses

Which course I can pursue?