Computer Support Specialist

Computer Applications / Information Technology
Computer Support Specialist , What Does A Computer Support Specialist - ThecareerHub
  • Growth
    22%
  • Salary
    RS 25000-80000
Overview

Who is Computer Support Specialist?

A computer support specialist also referred to as a Technical or Tech Support Specialist, Help Desk Technician, provides help and advice to computer users and organisations. This skilled professional analyses, troubleshoots and evaluates computer-related issues. Computer support professional is in charge of the upkeep of a company's hardware, software, network resources, and services. Computer support experts also play a significant part in a business's disaster recovery operations by implementing specific practices and standards such as demanding backups on a daily, weekly, or monthly basis, depending on the organisation's requirements. Some computer support specialists are called user support specialists as they assist the company's clients.

In contrast, others, called network support specialists or network technicians, deal with providing in-house support to a company's staff. Network support specialists are expected to be prompt in solving computer-related problems as most organisational operations are dependent on these systems. They can be of assistance through phone calls, emails and, if need be, in-person visits. A computer support specialist often works under network and computer systems administrators. While some computer support specialists work with large software companies or support service firms and help customers with business-specific programs or resolve in-house computer-related issues, others work in call centres and help customers with fundamental issues like re-establishing the internet connection. The following article provides a more informed understanding of how to become a  computer support specialist, computer support specialist qualifications, job description, etc.

Typical day at work

What does Computer Support Specialist do?

Computer support experts assist and advise individuals and organisations that use computer software or equipment. Furthermore, they may be responsible for producing training manuals, teaching diverse users, and evaluating computer information systems. These specialists either support computer networks or provide technical assistance directly to computer users.

Generally,  computer support specialist job description comprises of the following tasks: 

  • Conduct and oversee tests to make sure that all the systems work efficiently
  • Analyze the systems to find any errors, bugs or faults
  • Investigate and research new technologies
  • Ask customers questions to properly diagnose the issue
  • Help the customers by walking them through the steps recommended to resolve the problem
  • Provide an account of the most frequently encountered problems and other concerns to improve the services provided by the company
Abilities & aptitude needed

What are the skills, abilities & aptitude needed to become Computer Support Specialist?

As the reliance on technology increases, there is a surge in demand for computer support specialists to service and maintain the systems. Employment opportunities for computer support specialists are great in computer system design and healthcare industries and even IT consulting firms as budding companies turn to them for technological support. The computer support specialist salary is generally rewarding depending on the qualifications, experience, location, industry and organisation. It is a great career option for an aspirant who enjoys working with technology and has excellent communication skills. Also, many computer support specialists are promoted into positions that help improve the efficiency of new products and sometimes even become software developers and administrators later.

Courses

Which course I can pursue?

Best Colleges

Which are the best colleges to attend to become Computer Support Specialist?

Industries

Which industries are open for Computer Support Specialist?

Depending on one’s qualifications, experience and skill set, aspirants may apply for the following  computer support specialist job profiles: 

  • Software developer
  • Network Specialist
  • Computer system administrator
  • Software Quality Assurance Engineer
  • Network Administrator
  • Information security analyst
  • Computer and Information Systems Manager
  • Customer Service Representative

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Internship

Are there internships available for Computer Support Specialist?

In any given field, along with theoretical knowledge, it is always an added advantage to get an on-ground experience that enhances the aspirant's understanding of the domain. Therefore, it is highly encouraged to take up an internship and gain exposure to the latest software and hardware tools, methodologies and technology and become fluent with industrial standards. Aspirants may seek internships while studying and even after graduation. Many education boards have made it mandatory to take up at least one internship during the course of their degree program in order better to prepare the candidates for competence in the real world.

Career Outlook

What does the future look like for Computer Support Specialist?

As the reliance on technology increases, there is a surge in the demand for computer support specialists to service and maintain the systems. Employment opportunities for computer support specialists are great in computer system design and healthcare industries and even IT consulting firms as budding companies turn to them for technological support. The computer support specialist salary is generally rewarding depending on the qualifications, experience, location, industry and organization. It is a great career option for an aspirant who enjoys working with technology and has excellent communication skills. Also, many computer support specialists are also promoted into positions that help improve the efficiency of new products and sometimes even become software developers and administrators later. 

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